Our Purpose Statement...

Our purpose is to provide a financially sound organisation of professionals
to act together with a common goal in building lasting business and
personal relationships.

Gold Financial Pty Ltd is a proud Corporate Member of the AFA

Issue Date July 2009 Version 1.5

WHAT FINANCIAL SERVICES IS GOLD FINANCIAL
AUTHORISED TO PROVIDE ME?

Gold Financial is licensed to provide financial product advice in respect
of the following classes of products:

1. Deposit and payment products limited to basic deposit products;
2. General insurance products;
3. Life products including:
(i) investment life insurance products*; and
(ii) life risk insurance*;

* as well as any products issued by a Registered Life
Insurance Company that are backed by one or more of its
statutory funds

4. Interests in managed investment schemes including investor
directed portfolio services; and

5. Superannuation.

Gold Financial is also licensed to deal in a financial product by:

1. Applying for, acquiring, varying or disposing of a financial product
on behalf of another person in respect of the following classes of
products:

(i) deposit and payment products limited to basic deposit
products;
(ii) general insurance products
(iii) life products including:
a) investment life insurance products*; and
b) life risk insurance products*;

* as well as any products issued by a Registered Life
Insurance Company that are backed by one or more of its
statutory funds
(iv) interests in managed investment schemes including investor
directed portfolio services; and
(v) superannuation; and

2. Issuing general insurance products only.
Gold Financial does not allow authorised representatives to advise or
deal in general insurance products and securities.
Please refer to your Adviser Profile for details on the financial products
and services which Gold Financial has authorised your adviser to
provide to you.

In most cases your adviser will provide you with personal advice.
However, if you do not require personal advice, general advice is also
available. General advice does not consider your personal
circumstances.

Your adviser may offer services other than financial services. For
example, they may also act as your accountant or legal adviser, or
advise you on real estate investments. While your adviser may offer
these services you should understand that they are not provided
under Gold Financial’s licence. Gold Financial does not train, support
or supervise your adviser in supplying these services nor is Gold
Financial liable for these services.

Examples of the services which Gold Financial is not responsible for
include:

1. Finance broking services;
2. Real estate and direct property advice;
3. Taxation services, such as completion of tax returns;
4. Accounting and audit services;

INTRODUCTION

Welcome to Gold Financial!

An important task, at the start of our relationship, is to let you know
from the outset that you have the right to ask us about our charges,
the type of advice we will give you, and what you can do if you have
a complaint about our services.

This Financial Services Guide (FSG) is intended to inform you of certain
basic matters relating to our relationship, prior to us providing you with
a financial service. The matters covered by the FSG include

• who we are;

• how we can be contacted;

• what financial services we are authorised to provide to you;

• the remuneration and other benefits received by Gold Financial
Pty Ltd, (Gold Financial), as Licensee, your adviser and any other
relevant parties;

• details of any potential conflict of interest;

• details of our internal and external dispute resolution procedures
and how you can access them; and

• details of our Professional Indemnity Insurance cover.

It is intended that this FSG should assist you in determining whether
to use any of the services described within this FSG.
You should also be aware that you are entitled to receive a Statement of
Advice (SOA) whenever we provide you with any advice which takes into
account your financial objectives, financial circumstances, needs and
requirements. The SOA will contain the advice, the basis on which it is
given and information about fees, commissions and associations that may
have influenced the provision of the advice. You should only implement
this advice after taking the time to read and understand the SOA.
Where further advice is provided, we may not provide you with a SOA
where your relevant personal circumstances and the basis of the
further advice are not significantly different to those which existed at
the time you were previously provided with advice. If you have not
been provided with a Record of Further Advice you may request one
from your adviser by telephone, fax or e-mail.
In the event we make a recommendation to you to acquire a particular
financial product (other than securities) or offer to issue or arrange the
issue of a financial product on your behalf, we must also provide you
with a Product Disclosure Statement (PDS) containing information
about the particular product that will enable you to make an informed
decision in relation to the acquisition of that product. You may have a
statutory fourteen (14) day cooling-off period for the return of certain
financial products and you should refer to the PDS for details, if
applicable, relating to any cooling-off period.

WHO PROVIDES THE FINANCIAL SERVICE?

Gold Financial is the holder of an Australian Financial Services Licence
(Licence Number 291389) and is the Licensee. The distribution of the
FSG to you by your adviser has been authorised by Gold Financial.
Your adviser is an authorised representative of Gold Financial and is
regarded as the ‘providing entity’ under legislation. Please refer to the
Adviser Profile which forms part of this FSG, for details regarding your
adviser. Your adviser operates a privately owned business and is not
an employee of Gold Financial.
Gold Financial is a corporate member of the Association of
Financial Advisers.

 Legal services; and
Administration and compliance of self-managed superannuation
funds, except where offered through a platform/service through a
Gold Financial endorsed provider.
Gold Financial does not allow its authorised representatives to:

1. Act as a Trustee for you or operate a trust account on your behalf;
2. Hold a Power of Attorney (unless a direct family member or
approved by Gold Financial); or
3. Hold funds or have access to withdraw funds on your behalf.
GOLD FINANCIAL’S APPROVED PRODUCT LIST
Gold Financial maintains an Approved Product List (APL) of financial
products. The list is subject to a stringent compliance research
programme. All product issuers are required to pay Gold Financial a
fee of up to $4,950 annually to subsidise the costs of research
compliance.
A select group of product suppliers have been invited to be preferred
partners. Preferred partners provide technical, educational and
marketing support to Gold Financial and its authorised representatives
to assist in development. Preferred partners pay Gold Financial a fee
of up to $13,200 per annum which includes the cost of product
compliance research.
NOTE: All fees and charges throughout this FSG are paid to Gold
Financial and are inclusive of GST.
The following product suppliers participate in Gold Financial’s
preferred partner programme:

• AIA
• Asteron
• Colonial First State
• CommInsure
• GIS Concepts
• ING
• Tower
• Tranzact

Gold Financial’s comprehensive APL allows your adviser to select an
appropriate product for you. A copy of the APL can be supplied to you
upon request.

RELATIONSHIPS AND ASSOCIATIONS WHICH MAY
INFLUENCE GOLD FINANCIAL IN PROVIDING YOU WITH
FINANCIAL SERVICES

Gold Financial has a vested interest in companies that promote the
following products:

• Smartsave ‘Member’s Choice’ Superannuation Master Plan
(Smartsave);
• Smartrisk Protection Plan (Smartrisk); and
• Integroup Life Insurance Plan (Integroup).
Smartsave is the preferred superannuation fund for Gold Financial.
Gold Financial owns shares in Group Insurance & Superannuation
Concepts Pty Ltd (GIS Concepts) which holds the promoter rights for
Smartsave, Smartrisk and Integroup. Gold Financial also owns shares
in ASX listed, Tranzact Financial Services Ltd (Tranzact). Tranzact is
the provider of administrative support to Smartsave and the Gold
Private Super platform.
Gold Financial and its authorised representatives receive management
support, technical support and tools from both GIS Concepts and
Tranzact to enable them to provide responsive and high quality
financial advice to you.
Your adviser is neither obligated nor limited to recommending the
Smartsave, Smartrisk and Integroup range of products.

WHO DOES MY ADVISER ACT FOR WHEN HE/SHE PROVIDES
FINANCIAL SERVICES TO ME?

Your adviser will be acting for you on behalf of Gold Financial as its
Authorised Representative and Gold Financial is responsible to you for
any financial products and services authorised by Gold Financial that
your adviser provides to you.

HOW WILL I PAY FOR THE SERVICE AND DO YOU RECEIVE
REMUNERATION, COMMISSION, FEES OR OTHER BENEFITS
WHEN PROVIDING THE FINANCIAL SERVICES TO ME? HOW IS
THAT REMUNERATION CALCULATED?
The Licensee

Gold Financial initially receives all commissions and fees for service
amounts and subsequently forwards 100% of these payments to the
respective authorised representative. The SOA will disclose the
manner in which the commissions and fees are split between Gold
Financial and the authorised representative, and any referring party
where applicable.
Gold Financial does not charge you any additional fees. However your
adviser pays Gold Financial a licensing fee of $1,100 a month to cover
the costs associated with being an authorised representative.
The Authorised Representative
Upfront fees - the amount of upfront fees paid to your adviser will vary
according to the particular arrangement Gold Financial has with each
product provider but will generally be in the range of 0% to 12% per
annum of your invested funds, and 0% to 148.5% of the total premium
paid for risk insurance products. For example:
1. Investment Products - if you invested $10,000 into an investment
product and your adviser charges a 5.5% upfront fee, he/she will
receive $550 from the product provider.
2. Risk Insurance Products - if you take up an insurance policy with
premium totalling $250 and your adviser charges an 80% upfront
fee, he/she will receive $200 from the product provider.
These payments are not an additional cost to you but are paid by the
product provider to your adviser.
Alternatively, your adviser may charge a fee for service payable by you
based on either the time he/she spends developing your SOA or the
value of funds invested. If you choose to pay a fee for service, your
adviser may rebate to you part or all of the fee Gold Financial would
otherwise receive from the product provider.
3
Your adviser will invoice you for the relevant fee when you receive your
SOA. This fee will be agreed with you prior to commencing work on
your SOA. Please note that Gold Financial reserves the right to charge
a higher fee if your requirements are exceptionally complex. In
addition, if your circumstances change significantly after we have
prepared a SOA for you, and you require further advice taking into
account this change, we may charge another fee for the preparation
of a new SOA.
Ongoing fees (trails) - ongoing management fees are payable as
agreed by you with your adviser. Your adviser may receive, ongoing,
or what is called a trailing fee, which may form part of the fund
managers’ management fee and in most cases, is not an extra charge
to you. The amount of ongoing fees paid to your adviser will vary
according to the particular arrangement with each product provider
but will generally be in the range of 0% to 3.3% per annum of your
invested funds, and 0% to 38.5% of the total premium paid for risk
insurance products.
For example:
1. Investment Products - if your investment portfolio totals $100,000
and your adviser charges a 1.1% per annum trail fee, he/she will
receive $1,100 per annum from the product provider.
2. Insurance Products - if your insurance policy’s premium is
$250 per annum and your adviser charges a 10% trail fee, he/she
will receive $25 per annum trail commission from the product
provider.
The referral party
Should you be referred to your adviser by a third party, (for example,
an accountant), the third party will in most cases receive a fee for the
referral. You will receive more detailed information concerning any
referral fee from the person who referred you to your adviser.
OUR SERVICES
Fees and charges for advice services
If you use the following services, your adviser will provide you with
personal advice. This means that they will take into account one or
more of your objectives, financial situation and needs.
Fees payable under the Services outlined below will be disclosed in
your SOA.
Financial planning service
Financial Planning considers your individual needs and objectives,
your investment timeframe and tolerance for risk. Your adviser will
formulate an appropriate investment strategy and then create a
personalised SOA.
Once you have accepted the SOA your adviser will then assist you
with the implementation of the recommendations. The Financial
Planning Service may also include a comprehensive annual review and
other ongoing services.
Defined advice service
The Defined Advice Service allows prompt preparation of a SOA,
defined in its scope.
Under this service, you can choose to receive advice on the defined
goals and needs you specify from the following areas:
1. Asset allocation advice;
2. Superannuation advice;
3. Advice on wealth protection (through the use of income,
trauma or life insurance);
4. Retirement planning advice; and
5. Redundancy/early retirement advice.
The SOA prepared under this service will address the specific needs
and goals you have requested advice on. However, because of the
Service’s streamlined nature it cannot provide all the scope of the
Financial Planning Service. Specifically, the Defined Advice Service
does not offer any ongoing services or reviews after implementation.
Neither does it offer advice on estate planning or taxation issues.
Insurance service
Gold Financial provides a range of personal risk insurance products
including Life, Total and Permanent Disability, Income Protection
and Trauma.
Gold Financial’s Insurance Service allows you to seek professional
advice on your life, disability and trauma needs.
Execution only service
The Execution Only Service enables you to invest in a wide range of
products from fund managers. Where no advice is provided and a
SOA is not issued. Gold Financial will require a Letter of Authorisation
from you before we are able to provide you with this service.
DO ANY RELATIONSHIPS EXIST WHICH MIGHT INFLUENCE
YOU IN PROVIDING ME WITH FINANCIAL SERVICES?
Gold Financial owns shares in GIS Concepts and Tranzact. Gold
Financial also shares a similar management team with GIS Concepts.
All authorised representatives of Gold Financial are also shareholders
of Gold Financial, consequently your adviser will also own shares in
GIS Concepts and Tranzact. Gold Financial may receive dividends
from any of these companies if their operations are profitable and
participate in the capital growth of its shareholding. Certain authorised
representatives also have direct shareholdings in both GIS Concepts
and Tranzact.
Gold Financial may receive payments from various product suppliers.
These payments are between 0% and 0.25% per annum of your
investment or in the case of risk products 0% and 5% of your
premiums. These may be paid for as long as you hold the product.
Gold Financial’s authorised representatives do not receive any of these
payments. Gold Financial uses these payments to subsidise the cost
of conferences and training or professional development for its
representatives. Product suppliers receive a range of benefits
including being recognised as a sponsor, attendance at conferences
and the right to make speaking/training presentations to advisers.
Your adviser may receive benefits (e.g. lunches, tickets to sporting
events, etc) from product suppliers. Please refer to the adviser profile
and SOA for details, if applicable. Your adviser and Gold Financial
maintains a conflict of interest register and a soft dollar register which
lists any alternative forms of payment or benefits that may be received
that is valued in excess of $300. If you wish to inspect the Register or
ask any questions about this, please contact your adviser.

4. The Australian Securities and Investments Commission (ASIC)
also has a free call info line on 1300 300 630 which you may use
to obtain information about your rights.
GOLD FINANCIAL’S PRIVACY POLICY
At Gold Financial we recognise that your privacy is important. We are
bound by, and committed to supporting, the National Privacy
Principles (NPP) of the Privacy Act. The information set out below is
largely a summary of our obligations under the NPP.
Collection
Our main purposes for collecting personal information are to:
1. Facilitate financial planning, financial products or services,
insurance policies or related services;
2. Update our records; and
3. Satisfy legislation including the Financial Transactions Reports Act
(FTR) and the Anti-Money Laundering and Counter Terrorism
Financing Act (AML/CTF).
At or before the time we collect personal information from you we will
take reasonable steps to inform you why we are collecting that
personal information, who else we might disclose that personal
information to and what may happen if you do not provide personal
information to us.
The FTR and AML/CTF may require us to:
1. Ask you for information to check your identity (e.g. by referring to
your driver’s license, birth certificate or passport);
2. Provide details of certain financial transactions including certain
cash transactions to AUSTRAC (www.austrac.gov.au); and
3. Pass this information on to product suppliers.
If you do not provide certain personal information we may not be able
to provide you with the product or service you want.
Use and disclosure
We are subject to certain legislative and regulatory requirements that
necessitate us obtaining and holding detailed information that
personally identifies you and/or contains information or an opinion
about you. In addition, our ability to provide you with a comprehensive
financial planning and advisory service is dependent on us obtaining
certain personal information about you, including:
• employment details and employment history;
• details of your financial needs and objectives;
• details of your investment preferences and aversion or tolerance
to risk;
• details of your current financial circumstances, including your
assets and liabilities (both actual and potential), income,
expenditure etc;
• information about your employment history, employment
circumstances, family structure, commitments and social security
eligibility;
• any other relevant information including medical history; and
• reports required for the purposes of risk insurance.

WILL I BE GIVEN ADVICE THAT IS SUITABLE TO MY NEEDS
AND FINANCIAL CIRCUMSTANCES?

Yes. But to do so your adviser will need to ascertain your individual
financial objectives, financial circumstances, needs and requirements
before he/she recommends any financial products or services to you.
You have the right not to divulge this information to us if you do not
wish to do so. In that case, your adviser is required to warn you about
the possible consequences of not providing your full personal
information. You should take notice of these warnings.

WHAT SHOULD I KNOW ABOUT ANY RISKS OF THE
FINANCIAL PRODUCTS OR STRATEGIES YOU RECOMMEND
TO ME?

Your adviser will explain to you any significant risks of financial
products and strategies that are recommended to you. If you feel that
you need further clarification, please ask your adviser.

WHAT INFORMATION DO YOU MAINTAIN IN MY FILE AND
CAN I EXAMINE MY FILE?

Your adviser maintains a record of your personal profile, which
includes details of your financial objectives, financial circumstances,
needs and requirements. Gold Financial is committed to implementing
and promoting a privacy policy, which will ensure the privacy and
security of your personal information. Please refer to our privacy policy
below.
If you wish to examine your file, you should contact your adviser and
he/she will make arrangements for you to do so.

CAN I PROVIDE YOU WITH INSTRUCTIONS FOR YOU TO BUY
OR SELL MY FINANCIAL PRODUCTS?

Yes. You may specify how you would like to provide us with
instructions, for example by telephone, fax, email or other means.

WHO CAN I COMPLAIN TO IF I HAVE A COMPLAINT ABOUT
THE PROVISION OF THE FINANCIAL SERVICES TO ME?

If you have a complaint about the service provided to you, you should
take the following steps:
1. Contact your adviser and tell your adviser about your complaint.
2. If your complaint is not satisfactorily addressed within three (3)
days, please contact the Compliance Manager, Gold Financial Pty
Ltd, Level 6, 369 Royal Parade, Parkville, Vic 3052 or phone (03)
9348 2619, or put your complaint in writing and send it to Gold
Financial at the above address. We will try to resolve your
complaint quickly and fairly.
3. If your complaint cannot be resolved to your satisfaction within 45
days, you have the right to present your complaint to the Financial
Ombudsman Service Limited, (FOS). FOS can be contacted on
1300 780 808. This service is provided to you free of charge. Gold
Financial is a member of FOS.

GOLD FINANCIAL PTY LTD AFS LICENCE NUMBER 291389 ABN 50 113 653 946

Level 6, 369 Royal Parade, Parkville, Victoria 3052

Tel: 03 9348 2619 Fax: 03 9348 2726

Website: www.goldfinancial.com.au

Email: admin@goldfinancial.com.au

Gold Financial is wholly Australian owned.
Gold Financial may use the personal information collected from you for
the purpose of providing you with direct marketing material such as
articles that may be of interest to you. You may, by contacting us
request not to receive such information and we will give effect to that
request. Please allow two weeks for your request to be actioned.
Data quality
We are required to collect sufficient information to ensure appropriate
advice can be given for recommendations made to our clients. If you
elect not to provide us with the personal information you may be
exposed to higher risks for the recommendations made to you and
this may affect the adequacy or appropriateness of advice given to
you.
Data security
We take reasonable steps to protect the information we retain from
misuse, loss and from unauthorised access, modification or
disclosure. We will not retain any of your information for any longer
than it is required by us, except to satisfy legal requirements. We will
destroy or de-identify your personal information when it is no longer
required.
Openness
We may use and disclose personal information for the purposes for
which it was provided or secondary purposes in circumstances where
you would reasonably expect such use or disclosure.
We may disclose personal information to third parties or external
contractors carrying out functions and duties for and on our behalf. It
is a condition of our agreement with each of our external contractors
that they adhere to this privacy policy.
The information we collect from you may also be disclosed to third
parties if the disclosure is required by or permitted by law.
In the event that we propose to sell our business we may disclose your
personal information to potential purchasers for the purpose of them
conducting due diligence investigations. Any such disclosure will be
made in confidence and it will be a condition of that disclosure that no
personal information will be used or disclosed by them. In the event
that a sale of our business goes ahead, we may transfer your personal
information to the purchaser of the business. As a client you will be
advised of any such transfer.
Access and correction
You may access the personal information we retain and request
corrections. This right of access is subject to some exceptions
allowed by law.
We will not provide you access to personal information which would
reveal any confidential formulae or the detail of any in-house evaluative
decision making process, but may instead provide you with the result
of the formulae or process or explanation of that result.
We reserve the right to charge a fee for searching for and providing
access to your personal information. In the event we refuse you
access to your personal information, we will provide you with an
explanation for that refusal.
We will endeavour to ensure that at all times the personal information
about you that we hold is up to date and accurate. The accuracy of
the personal information is dependent to a large degree on the
information you provide and you should advise us if there are any
errors in your personal information.
Identifiers
In some circumstances we are required to collect government
identifiers, for example, your Tax File Number. We will not use or
disclose this information other than when required to do so by law or,
when consented to by you.
Anonymity
You may deal with us anonymously where it is lawful, practical and
reasonable to do so.
Privacy complaints
If you wish to complain about any breach or potential breach of our
privacy policy or the National Privacy Principles, you should contact us
and request that your complaint be directed to the Complaints
Manager. Your complaint will be considered within seven days and
responded to accordingly. It is our intention to use our best
endeavours to resolve any complaint to your satisfaction, however
if you are unhappy with our response, you are entitled to contact the
Office of the Privacy Commissioner who may investigate your
complaint further.

PROFESSIONAL INDEMNITY INSURANCE

Gold Financial maintains an appropriate level of professional
indemnity insurance as required by the Australian Securities and
Investments Commission. Gold Financial’s professional indemnity
policy extends to cover claims in relation to the conduct of
representatives/employees who no longer work for us (but who did at
the time of the relevant conduct).

GENERAL DISCLAIMER

This Document has been prepared for the general information of
investors and does not take into account the investment objectives,
financial situation and particular needs of any particular person. You
should seek professional advice when considering investments or
strategies in the light of your particular investment needs, objectives
and financial circumstances prior to acting upon any information
contained in this Document.

While reasonable care has been exercised and the statements
contained herein are based on information believed to be accurate
and reliable, neither Gold Financial Pty Ltd - AFS Licence No. 291389,
nor its directors, employees, agents or Authorised Representatives
shall be liable (unless otherwise required by law) for any loss or
damage suffered or caused to any person or corporation resulting
from or contributed to by any error or omission from such statements
including any loss or damage caused by any fault or negligence on the
part of Gold Financial Pty Ltd or otherwise.

Issue Date May 2010 Page 1 of 1
Gold Financial Pty Ltd Level 6
ABN 50 113 653 946 369 Royal Parade
Australian Financial Services Licence No. 291389 Parkville Vic 3052
Issue Date
May 2010

ADVISER PROFILE

This Adviser Profile should be read in conjunction with the
latest Gold Financial Pty Ltd (Gold) Financial Services
Guide (FSG). Distribution of this Adviser Profile by the
Authorised Representative detailed below has been
approved by Gold, Australian Financial Services Licence
Number 291389.

My name is Sean Sullivan and I am an Authorised
Representative of Gold. The Australian Securities and
Investments Commission (ASIC) have allocated me an
Authorised Representative number, which is 238668.
My education qualifications and experience
I have over 22 years experience in providing my clients
with financial advice and services. I am RG 146 compliant
in terms of current ASIC requirements.

Products and services

I have been authorised by Gold to provide personal advice
on the following products and services

• Deposit and Payment Products;
• Life Risk Insurance Products;
• Managed Investments; and
• Superannuation.

I am also authorised to deal by way of applying for,
acquiring, varying and disposing on the following products:

• Deposit and Payment Products;
• Life Risk Insurance Products;
• Managed Investments; and
• Superannuation.
Gold does not allow me:
• to Act as a Trustee for you or operate a trust account
on your behalf;
• hold a Power of Attorney; or
• hold funds or have access to withdraw funds on your
behalf.

Other benefits, interests or associations

I am a shareholder of Gold. Through Gold, I am also a
shareholder of Group Insurance and Superannuation
Concepts Pty Ltd (GIS Concepts) and Tranzact Financial
Services Ltd (Tranzact).
GIS Concepts are promoters of the Smartsave ‘Member’s
Choice’ Superannuation Master Plan (Smartsave),
Smartrisk Protection Plan and Integroup Life Insurance
Plan. Tranzact owns 25% of GIS Concepts and
administers Smartsave. From time to time either directly or
indirectly (through professionally managed funds), I may
own shares in various financial services companies who
may in some capacity (product providers or fund
managers, etc) have an interest in the products that I
advise on. These conflicts will be recorded in my conflicts
register and is available for review at your request. I may
receive dividends from any of these companies if their
operations are profitable and participate in their capital
growth.

I may be allocated shares in Gold should I attain certain
funds under management targets in Smartsave.
I may also receive other non financial benefits from product
providers whose products I recommend. Details of these
benefits are recorded in my soft dollar register which is
available for review at your request.

My contact details

My office is located at:
35 Mariners Way
Bundaberg QLD 4670

My mailing details

PO Box 357
Bundaberg QLD 4670

If you would like an appointment to discuss your financial
needs and objectives in more detail, please contact me by:

Phone: 1800 884 170
Fax: 1800 884 592
Mobile: 0413 892 531

Email sean@ourbroker.com.au