AUSTRALIAN FINANCIAL SERVICES LICENCE NUMBER 291389

ABN 50 113 653 946

Our purpose is to provide a financially sound organisation of professionals

to act together with a common goal in building lasting business and

personal relationships.

Gold Financial is licensed to provide financial product advice in respect

of the following classes of products:

1. Deposit and payment products limited to basic deposit products;

2. General insurance products;

3. Life products including:

(i) investment life insurance products*; and

(ii) life risk insurance*;

4. Interests in managed investment schemes including investor

directed portfolio services;

5. Superannuation;

6. Standard margin lending facility; and

7. Securities.

Gold Financial is also licensed to deal in a financial product by:

1. Applying for, acquiring, varying or disposing of a financial product

on behalf of another person in respect of the following classes of

products:

(i) deposit and payment products limited to basic deposit

products;

(ii) general insurance products

(iii) life products including:

a) investment life insurance products*; and

b) life risk insurance products*;

(iv) interests in managed investment schemes including investor

directed portfolio services;

(v) superannuation;

(vi) standard margin lending facility; and

(vii) securities.

2. Issuing general insurance products only.

Gold Financial does not allow authorised representatives to advise or

deal in general insurance products.

Please refer to your Adviser Profile for details on the financial products

and services which Gold Financial has authorised your adviser to

provide to you.

In most cases your adviser will provide you with personal advice.

However, if you do not require personal advice, general advice is also

available. General advice does not consider your personal

circumstances.

Your adviser may offer services other than financial services. For

example, they may also act as your accountant or legal adviser, or

advise you on real estate investments. While your adviser may offer

these services you should understand that they are not provided

under Gold Financial’s licence. Gold Financial does not train, support

or supervise your adviser in supplying these services nor is Gold

Financial liable for these services.

Examples of the services which Gold Financial is not responsible for

include:

Welcome to Gold Financial!

An important task, at the start of our relationship, is to let you know

from the outset that you have the right to ask us about our charges,

the type of advice we will give you, and what you can do if you have

a complaint about our services.

This Financial Services Guide (FSG) is intended to inform you of certain

basic matters relating to our relationship, prior to us providing you with

a financial service. The matters covered by the FSG include

• who we are;

• how we can be contacted;

• what financial services we are authorised to provide to you;

• the remuneration and other benefits received by Gold Financial

Pty Ltd, (Gold Financial), as Licensee, your adviser and any other

relevant parties;

• details of any potential conflict of interest;

• details of our internal and external dispute resolution procedures

and how you can access them; and

• details of our Professional Indemnity Insurance cover.

It is intended that this FSG should assist you in determining whether

to use any of the services described within this FSG.

You should also be aware that you are entitled to receive a Statement of

Advice (SOA) whenever we provide you with any advice which takes into

account your financial objectives, financial circumstances, needs and

requirements. The SOA will contain the advice, the basis on which it is

given and information about fees, commissions and associations that may

have influenced the provision of the advice. You should only implement

this advice after taking the time to read and understand the SOA.

Where further advice is provided, we may not provide you with a SOA

where your relevant personal circumstances and the basis of the

further advice are not significantly different to those which existed at

the time you were previously provided with advice. If you have not

been provided with a Record of Further Advice you may request one

from your adviser by telephone, fax or e-mail.

In the event we make a recommendation to you to acquire a particular

financial product (other than securities) or offer to issue or arrange the

issue of a financial product on your behalf, we must also provide you

with a Product Disclosure Statement (PDS) containing information

about the particular product that will enable you to make an informed

decision in relation to the acquisition of that product. You may have a

statutory fourteen (14) day cooling-off period for the return of certain

financial products and you should refer to the PDS for details, if

applicable, relating to any cooling-off period.

Gold Financial is the holder of an Australian Financial Services Licence

(Licence Number 291389) and is the Licensee. The distribution of the

FSG to you by your adviser has been authorised by Gold Financial.

Your adviser is an authorised representative of Gold Financial and is

regarded as the ‘providing entity’ under legislation. Please refer to the

Adviser Profile which forms part of this FSG, for details regarding your

adviser. Your adviser operates a privately owned business and is not

an employee of Gold Financial.

Gold Financial is a corporate member of the Association of

Financial Advisers.

1. Finance broking services;

2. Real estate and direct property advice;

3. Taxation services, such as completion of tax returns;

4. Accounting and audit services;

5. Legal services; and

6. Administration and compliance of self-managed superannuation

funds, except where offered through a platform/service through a

Gold Financial endorsed provider.

Gold Financial does not allow its authorised representatives to:

1. Act as a Trustee for you or operate a trust account on your behalf;

2. Hold a Power of Attorney (unless a direct family member or

approved by Gold Financial); or

3. Hold funds or have access to withdraw funds on your behalf.

Gold Financial maintains an Approved Product List (APL) of financial

products. The list is subject to a stringent compliance research

programme. A select group of product suppliers have been invited to

be preferred partners. Preferred partners provide technical,

educational and marketing support to Gold Financial and its

authorised representatives to assist in development. Preferred

partners pay Gold Financial a fee of up to $13,200 per annum which

includes the cost of product compliance research.

The following product suppliers participate in Gold Financial’s

preferred partner programme:

• AIA

• Asteron

• Colonial First State

• CommInsure

• GIS Concepts

• OnePath

• Tower

• Tranzact

Gold Financial’s comprehensive APL allows your adviser to select an

appropriate product for you. A copy of the APL can be supplied to you

upon request.

Gold Financial has a vested interest in companies that promote the

following products:

• Smartsave ‘Member’s Choice’ Superannuation Master Plan

(Smartsave);

• Smartrisk Protection Plan (Smartrisk); and

• Integroup Life Insurance Plan (Integroup).

Smartsave is the preferred superannuation fund for Gold Financial.

Gold Financial owns shares in Group Insurance & Superannuation

Concepts Pty Ltd (GIS Concepts) which holds the promoter rights for

Smartsave, Smartrisk and Integroup. Gold Financial also owns shares

in ASX listed, Tranzact Financial Services Ltd (Tranzact). Tranzact is

the provider of administrative support to Smartsave and the Gold

Private Super platform.

Gold Financial and its authorised representatives receive management

support, technical support and tools from both GIS Concepts and

Tranzact to enable them to provide responsive and high quality

financial advice to you.

Your adviser is neither obligated nor limited to recommending the

Smartsave, Smartrisk and Integroup range of products.

Your adviser will be acting for you on behalf of Gold Financial as its

Authorised Representative and Gold Financial is responsible to you for

any financial products and services authorised by Gold Financial that

your adviser provides to you.

Gold Financial initially receives all commissions and fees for service

amounts and subsequently forwards 100% of these payments to the

respective authorised representative. The SOA will disclose the

manner in which the commissions and fees are split between Gold

Financial and the authorised representative, and any referring party

where applicable.

Gold Financial does not charge you any additional fees. However your

adviser pays Gold Financial a licensing fee of $1,100 a month to cover

the costs associated with being an authorised representative.

according to the particular arrangement Gold Financial has with each

product provider but will generally be in the range of 0% to 12% per

annum of your invested funds, and 0% to 148.5% of the total premium

paid for risk insurance products. For example:

product and your adviser charges a 5.5% upfront fee, he/she will

receive $550 from the product provider.

premium totalling $250 and your adviser charges an 80% upfront

fee, he/she will receive $200 from the product provider.

These payments are not an additional cost to you but are paid by the

product provider to your adviser.

Alternatively, your adviser may charge a fee for service payable by you

based on either the time he/she spends developing your SOA or the

value of funds invested. If you choose to pay a fee for service, your

adviser may rebate to you part or all of the fee Gold Financial would

otherwise receive from the product provider.

Your adviser will invoice you for the relevant fee when you receive your

SOA. This fee will be agreed with you prior to commencing work on

your SOA. Please note that Gold Financial reserves the right to charge

a higher fee if your requirements are exceptionally complex. In

addition, if your circumstances change significantly after we have

prepared a SOA for you, and you require further advice taking into

account this change, we may charge another fee for the preparation

of a new SOA.

agreed by you with your adviser. Your adviser may receive, ongoing,

or what is called a trailing fee, which may form part of the fund

managers’ management fee and in most cases, is not an extra charge

to you. The amount of ongoing fees paid to your adviser will vary

according to the particular arrangement with each product provider

but will generally be in the range of 0% to 3.3% per annum of your

invested funds, and 0% to 38.5% of the total premium paid for risk

insurance products.

For example:

and your adviser charges a 1.1% per annum trail fee, he/she will

receive $1,100 per annum from the product provider.

$250 per annum and your adviser charges a 10% trail fee, he/she

will receive $25 per annum trail commission from the product

provider.

Should you be referred to your adviser by a third party, (for example,

an accountant), the third party will in most cases receive a fee for the

referral. You will receive more detailed information concerning any

referral fee from the person who referred you to your adviser.

If you use the following services, your adviser will provide you with

personal advice. This means that they will take into account one or

more of your objectives, financial situation and needs.

Fees payable under the Services outlined below will be disclosed in

your SOA.

Financial Planning considers your individual needs and objectives,

your investment timeframe and tolerance for risk. Your adviser will

formulate an appropriate investment strategy and then create a

personalised SOA.

Once you have accepted the SOA your adviser will then assist you

with the implementation of the recommendations. The Financial

Planning Service may also include a comprehensive annual review and

other ongoing services.

The Defined Advice Service allows prompt preparation of a SOA,

defined in its scope.

Under this service, you can choose to receive advice on the defined

goals and needs you specify from the following areas:

1. Asset allocation advice;

2. Superannuation advice;

3. Advice on wealth protection (through the use of income,

trauma or life insurance);

4. Retirement planning advice; and

5. Redundancy/early retirement advice.

The SOA prepared under this service will address the specific needs

and goals you have requested advice on. However, because of the

Service’s streamlined nature it cannot provide all the scope of the

Financial Planning Service. Specifically, the Defined Advice Service

does not offer any ongoing services or reviews after implementation.

Neither does it offer advice on estate planning or taxation issues.

Gold Financial provides a range of personal risk insurance products

including Life, Total and Permanent Disability, Income Protection

and Trauma.

Gold Financial’s Insurance Service allows you to seek professional

advice on your life, disability and trauma needs.

The Execution Only Service enables you to invest in a wide range of

products from fund managers. Where no advice is provided and a

SOA is not issued. Gold Financial will require a Letter of Authorisation

from you before we are able to provide you with this service.

Gold Financial owns shares in GIS Concepts and Tranzact. Gold

Financial also shares a similar management team with GIS Concepts.

All authorised representatives of Gold Financial are also shareholders

of Gold Financial, consequently your adviser will also own shares in

GIS Concepts and Tranzact. Gold Financial may receive dividends

from any of these companies if their operations are profitable and

participate in the capital growth of its shareholding. Certain authorised

representatives also have direct shareholdings in both GIS Concepts

and Tranzact.

Gold Financial may receive payments from various product suppliers.

These payments are between 0% and 0.25% per annum of your

investment or in the case of risk products 0% and 5% of your

premiums. These may be paid for as long as you hold the product.

Gold Financial’s authorised representatives do not receive any of these

payments. Gold Financial uses these payments to subsidise the cost

of conferences and training or professional development for its

representatives. Product suppliers receive a range of benefits

including being recognised as a sponsor, attendance at conferences

and the right to make speaking/training presentations to advisers.

Your adviser may receive benefits (e.g. lunches, tickets to sporting

events, etc) from product suppliers. Please refer to the adviser profile

and SOA for details, if applicable. Your adviser and Gold Financial

maintains a conflict of interest register and a soft dollar register which

lists any alternative forms of payment or benefits that may be received

that is valued in excess of $300. If you wish to inspect the Register or

ask any questions about this, please contact your adviser.

4. The Australian Securities and Investments Commission (ASIC)

also has a free call info line on 1300 300 630 which you may use

to obtain information about your rights.

At Gold Financial we recognise that your privacy is important. We are

bound by, and committed to supporting, the National Privacy

Principles (NPP) of the Privacy Act. The information set out below is

largely a summary of our obligations under the NPP.

Our main purposes for collecting personal information are to:

1. Facilitate financial planning, financial products or services,

insurance policies or related services;

2. Update our records; and

3. Satisfy legislation including the Financial Transactions Reports Act

(FTR) and the Anti-Money Laundering and Counter Terrorism

Financing Act (AML/CTF).

At or before the time we collect personal information from you we will

take reasonable steps to inform you why we are collecting that

personal information, who else we might disclose that personal

information to and what may happen if you do not provide personal

information to us.

The FTR and AML/CTF may require us to:

1. Ask you for information to check your identity (e.g. by referring to

your driver’s license, birth certificate or passport);

2. Provide details of certain financial transactions including certain

cash transactions to AUSTRAC (www.austrac.gov.au); and

3. Pass this information on to product suppliers.

If you do not provide certain personal information we may not be able

to provide you with the product or service you want.

We are subject to certain legislative and regulatory requirements that

necessitate us obtaining and holding detailed information that

personally identifies you and/or contains information or an opinion

about you. In addition, our ability to provide you with a comprehensive

financial planning and advisory service is dependent on us obtaining

certain personal information about you, including:

• details of your financial needs and objectives;

• details of your investment preferences and aversion or tolerance

to risk;

• details of your current financial circumstances, including your

assets and liabilities (both actual and potential), income,

expenditure etc;

• information about your employment history, employment

circumstances, family structure, commitments and social security

eligibility;

• any other relevant information including medical history; and

• reports required for the purposes of risk insurance.

Yes. But to do so your adviser will need to ascertain your individual

financial objectives, financial circumstances, needs and requirements

before he/she recommends any financial products or services to you.

You have the right not to divulge this information to us if you do not

wish to do so. In that case, your adviser is required to warn you about

the possible consequences of not providing your full personal

Your adviser will explain to you any significant risks of financial

products and strategies that are recommended to you. If you feel that

you need further clarification, please ask your adviser.

Your adviser maintains a record of your personal profile, which

includes details of your financial objectives, financial circumstances,

needs and requirements. Gold Financial is committed to implementing

and promoting a privacy policy, which will ensure the privacy and

security of your personal information. Please refer to our privacy policy

below.

If you wish to examine your file, you should contact your adviser and

he/she will make arrangements for you to do so.

Yes. You may specify how you would like to provide us with

instructions, for example by telephone, fax, email or other means.

If you have a complaint about the service provided to you, you should

take the following steps:

1. Contact your adviser and tell your adviser about your complaint.

2. If your complaint is not satisfactorily addressed within three (3)

days, please contact the Compliance Manager, Gold Financial Pty

Ltd, Level 6, 369 Royal Parade, Parkville, Vic 3052 or phone (03)

9348 2619, or put your complaint in writing and send it to Gold

Financial at the above address. We will try to resolve your

complaint quickly and fairly.

3. If your complaint cannot be resolved to your satisfaction within 45

days, you have the right to present your complaint to the Financial

Ombudsman Service Limited, (FOS). FOS can be contacted on

1300 780 808. This service is provided to you free of charge. Gold

Financial is a member of FOS.

Level 6, 369 Royal Parade, Parkville, Victoria 3052

Tel: 03 9348 2619 Fax: 03 9348 2726

Website: www.goldfinancial.com.au

Email: admin@goldfinancial.com.au

Gold Financial may use the personal information collected from you for

the purpose of providing you with direct marketing material such as

articles that may be of interest to you. You may, by contacting us

request not to receive such information and we will give effect to that

request. Please allow two weeks for your request to be actioned.

We are required to collect sufficient information to ensure appropriate

advice can be given for recommendations made to our clients. If you

elect not to provide us with the personal information you may be

exposed to higher risks for the recommendations made to you and

this may affect the adequacy or appropriateness of advice given to

you.

We take reasonable steps to protect the information we retain from

misuse, loss and from unauthorised access, modification or

disclosure. We will not retain any of your information for any longer

than it is required by us, except to satisfy legal requirements. We will

destroy or de-identify your personal information when it is no longer

required.

We may use and disclose personal information for the purposes for

which it was provided or secondary purposes in circumstances where

you would reasonably expect such use or disclosure.

We may disclose personal information to third parties or external

contractors carrying out functions and duties for and on our behalf. It

is a condition of our agreement with each of our external contractors

that they adhere to this privacy policy.

The information we collect from you may also be disclosed to third

parties if the disclosure is required by or permitted by law.

In the event that we propose to sell our business we may disclose your

personal information to potential purchasers for the purpose of them

conducting due diligence investigations. Any such disclosure will be

made in confidence and it will be a condition of that disclosure that no

personal information will be used or disclosed by them. In the event

that a sale of our business goes ahead, we may transfer your personal

information to the purchaser of the business. As a client you will be

advised of any such transfer.

You may access the personal information we retain and request

corrections. This right of access is subject to some exceptions

allowed by law.

We will not provide you access to personal information which would

reveal any confidential formulae or the detail of any in-house evaluative

decision making process, but may instead provide you with the result

of the formulae or process or explanation of that result.

We reserve the right to charge a fee for searching for and providing

access to your personal information. In the event we refuse you

access to your personal information, we will provide you with an

explanation for that refusal.

We will endeavour to ensure that at all times the personal information

about you that we hold is up to date and accurate. The accuracy of

the personal information is dependent to a large degree on the

information you provide and you should advise us if there are any

errors in your personal information.

In some circumstances we are required to collect government

identifiers, for example, your Tax File Number. We will not use or

disclose this information other than when required to do so by law or,

when consented to by you.

You may deal with us anonymously where it is lawful, practical and

reasonable to do so.

If you wish to complain about any breach or potential breach of our

privacy policy or the National Privacy Principles, you should contact us

and request that your complaint be directed to the Complaints

Manager. Your complaint will be considered within seven days and

responded to accordingly. It is our intention to use our best

endeavours to resolve any complaint to your satisfaction, however

if you are unhappy with our response, you are entitled to contact the

Office of the Privacy Commissioner who may investigate your

complaint further.

Gold Financial maintains an appropriate level of professional

indemnity insurance as required by the Australian Securities and

Investments Commission. Gold Financial’s professional indemnity

policy extends to cover claims in relation to the conduct of

representatives/employees who no longer work for us (but who did at

the time of the relevant conduct).

This Document has been prepared for the general information of

investors and does not take into account the investment objectives,

financial situation and particular needs of any particular person. You

should seek professional advice when considering investments or

strategies in the light of your particular investment needs, objectives

and financial circumstances prior to acting upon any information

contained in this Document.

While reasonable care has been exercised and the statements

contained herein are based on information believed to be accurate

and reliable, neither Gold Financial Pty Ltd - AFS Licence No. 291389,

nor its directors, employees, agents or Authorised Representatives

shall be liable (unless otherwise required by law) for any loss or

damage suffered or caused to any person or corporation resulting

from or contributed to by any error or omission from such statements

including any loss or damage caused by any fault or negligence on the

part of Gold Financial Pty Ltd or otherwise.